Privacy Policy Sera ya Faragha
Kigoma Urban Water Supply and Sanitation Authority (KUWASA) provides water supply and sanitation services in Kigoma. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our website, online services, customer service channels, or other KUWASA service platforms.
Mamlaka ya Majisafi na Usafi wa Mazingira Kigoma (KUWASA) inatoa huduma za majisafi na usafi wa mazingira Kigoma. Sera hii ya Faragha inaeleza namna tunavyokusanya, kutumia, kulinda na kutoa taarifa binafsi unapotumia tovuti yetu, huduma za mtandaoni, njia za huduma kwa wateja au mifumo mingine ya huduma za KUWASA.
Consent and Use of Services Ridhaa na Matumizi ya Huduma
By using KUWASA services, you agree that we may collect and use information as described in this policy. Personal information is used to provide services, improve service delivery, respond to customer requests, process applications, manage accounts, and support billing, complaints, and operational communication.
Kwa kutumia huduma za KUWASA, unakubali kuwa tunaweza kukusanya na kutumia taarifa kama ilivyoelezwa katika sera hii. Taarifa binafsi hutumika kutoa huduma, kuboresha utoaji wa huduma, kujibu maombi ya wateja, kushughulikia maombi ya huduma, kusimamia akaunti, pamoja na kusaidia bili, malalamiko na mawasiliano ya kiutendaji.
Information We May Collect Taarifa Tunazoweza Kukusanya
For a better service experience, KUWASA may request information such as customer account number, first name, last name, phone number, email address, physical address, username, password, meter or connection details, billing information, and any details submitted through forms, complaints, or service requests.
Ili kuboresha uzoefu wa huduma, KUWASA inaweza kuomba taarifa kama namba ya akaunti ya mteja, jina la kwanza, jina la ukoo, namba ya simu, barua pepe, anuani, jina la mtumiaji, nenosiri, taarifa za mita au maunganisho, taarifa za bili na maelezo yoyote yanayotumwa kupitia fomu, malalamiko au maombi ya huduma.
How We Use Personal Information Namna Tunavyotumia Taarifa Binafsi
- To provide, maintain, and improve water supply and sanitation services. Kutoa, kuendesha na kuboresha huduma za majisafi na usafi wa mazingira.
- To process new connection requests, complaints, service reports, and customer inquiries. Kushughulikia maombi ya maunganisho mapya, malalamiko, taarifa za huduma na maswali ya wateja.
- To manage customer accounts, billing, payments, and service notifications. Kusimamia akaunti za wateja, bili, malipo na taarifa za huduma.
- To meet legal, regulatory, audit, and public service obligations. Kutekeleza wajibu wa kisheria, kiudhibiti, ukaguzi na huduma kwa umma.
Information Sharing Utoaji wa Taarifa
KUWASA does not sell personal information. We may share information only where necessary to deliver services, comply with the law, support authorized government or regulatory requirements, protect KUWASA systems, or work with approved service providers who are required to handle the information responsibly.
KUWASA haiuzi taarifa binafsi. Tunaweza kutoa taarifa pale tu inapohitajika kwa ajili ya kutoa huduma, kutii sheria, kusaidia mahitaji halali ya Serikali au mamlaka za udhibiti, kulinda mifumo ya KUWASA au kufanya kazi na watoa huduma walioidhinishwa na wanaotakiwa kutunza taarifa kwa uangalifu.
Security Usalama wa Taarifa
We value the trust you place in us. KUWASA applies reasonable administrative, technical, and operational safeguards to protect personal information. However, no method of electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.
Tunathamini imani unayotupa. KUWASA hutumia hatua stahiki za kiutawala, kiufundi na kiutendaji kulinda taarifa binafsi. Hata hivyo, hakuna mfumo wa kuhifadhi au kutuma taarifa kwa njia ya mtandao ulio salama kwa asilimia mia moja, hivyo hatuwezi kutoa dhamana ya usalama kamili.
Links to Other Websites Viungo vya Tovuti Nyingine
Our website may contain links to third-party websites. These websites are not operated by KUWASA. We encourage you to review their privacy policies because KUWASA is not responsible for their content, privacy practices, or services.
Tovuti yetu inaweza kuwa na viungo vinavyoelekeza kwenye tovuti za wahusika wengine. Tovuti hizo haziendeshwi na KUWASA. Tunakushauri usome sera zao za faragha kwa kuwa KUWASA haiwajibiki kwa maudhui, taratibu za faragha au huduma zao.
Children's Privacy Faragha ya Watoto
KUWASA services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to KUWASA, they should contact us so that appropriate action can be taken.
Huduma za KUWASA hazielekezwi kwa watoto walio chini ya miaka 18. Hatukusanyi kwa makusudi taarifa binafsi za watoto. Ikiwa mzazi au mlezi anaamini mtoto ametoa taarifa binafsi kwa KUWASA, awasiliane nasi ili hatua stahiki zichukuliwe.
Changes to This Policy Mabadiliko ya Sera Hii
KUWASA may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect when published. You are encouraged to review this page periodically.
KUWASA inaweza kufanya maboresho ya Sera hii ya Faragha mara kwa mara. Mabadiliko yoyote yatawekwa kwenye ukurasa huu na yataanza kutumika baada ya kuchapishwa. Unashauriwa kupitia ukurasa huu mara kwa mara.
Contact Us Wasiliana Nasi
For questions or suggestions about this Privacy Policy, contact KUWASA through the following channels:
Kwa maswali au mapendekezo kuhusu Sera hii ya Faragha, wasiliana na KUWASA kupitia njia zifuatazo:
- BOX 812, Kigoma, Tanzania
- +255 710 152 200
- Toll Free: 0800 110 028
- info@kuwassa.go.tz